What information does Griddy collect?
During enrollment, we collect certain personal information in order to provide you with Griddy services. We do not collect identifiable information unless you provide it voluntarily and knowingly. This information includes, but is not limited to, the following:
- Contact Information (Your name, email address, service address, phone number)
- Billing Information (Credit card number, billing address)
- Account Information (Account number, meter / ESI ID, password)
We also use third-party tools to automatically collect additional information such as device type, IP address, browser type, operating system, web pages visited, and in-app interactions.
How does Griddy use this information?
We collect this information to set up and provide you with your energy, administer your account, respond to customer service requests, and communicate important account information. By using third-party tools to help collect information, we can better monitor and analyze this type of information to increase our service’s functionality.
We will never sell your personal information to third parties.
Compliance With Laws
We will disclose your personal information when required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
Cookies and Other Information
We may use your personal information to contact you with newsletters, marketing or promotional materials, push notifications, SMS and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link, or turning off notifications in the app or web portal.
We are committed to maintaining the security of the data you provide, and we shall use reasonable, commercially acceptable security procedures and practices appropriate to store your information. Unfortunately, no data transmission over the internet or electronic storage system is 100% secure; therefore, we are unable to guarantee its absolute security.
Links to Other Websites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Griddy Energy LLC
11811 North Freeway, Suite 546
Houston, TX 77060
+1 800. 993. 6207