Privacy

Griddy Privacy Policy

Greetings from Griddy! This Privacy Policy describes what kind of information Griddy collects through our website (www.gogriddy.com), web portal and mobile apps (each a “Service” or collectively “Services”), and how we use it.

What information does Griddy collect?

During enrollment, we collect certain personal information in order to provide you with Griddy services. We do not collect identifiable information unless you provide it voluntarily and knowingly. This information includes, but is not limited to, the following:

  • Contact Information (Your name, email address, service address, phone number)
  • Billing Information (Credit card number, billing address)
  • Account Information (Account number, meter / ESI ID, password)

We also use third-party tools to automatically collect additional information such as device type, IP address, browser type, operating system, web pages visited, and in-app interactions.

How does Griddy use this information?

We collect this information to set up and provide you with your energy, administer your account, respond to customer service requests, and communicate important account information. By using third-party tools to help collect information, we can better monitor and analyze this type of information to increase our service’s functionality.

We will never sell your personal information to third parties.

Compliance With Laws

We will disclose your personal information when required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.

Cookies and Other Information

Like many companies, we use “cookie” technology on our website to collect information in order to improve our services to you. Cookies are small pieces of data used to recognize repeat users, remember information or record browsing history. For example, when we use cookies to identify you, you would not have to login with a username or password more than once.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose to refuse cookies, you will not be able to access your account online, and you will severely limit the functionality we can provide when you visit our Site. The Help feature on most browsers provides information on how to accept or clear cookies.

Behavioral Remarketing

We use remarketing services (Google, Facebook) to advertise to you on third-party websites after your visit our site or app. We, and our vendors, use cookies to inform, optimize and serve ads based on your past visits to our service.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials, push notifications, SMS and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link, or turning off notifications in the app or web portal.

Security

We are committed to maintaining the security of the data you provide, and we shall use reasonable, commercially acceptable security procedures and practices appropriate to store your information. Unfortunately, no data transmission over the internet or electronic storage system is 100% secure; therefore, we are unable to guarantee its absolute security.

Links to Other Websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Contact Us!

If you have any questions about our privacy policy, please contact us at:

Griddy Energy LLC
11811 North Freeway, Suite 546
Houston, TX 77060
+1 800. 993. 6207
info@gogriddy.com